Maintenance & Cleaning

Ceramic & porcelain

  • By keeping your ceramic, porcelain and grout free of dust and dry, sandy soil will minimize scratches. Sweep, dust or vacuum surfaces regularly to remove any loose soil or dust.
  • Warm water, a non-abrasive mop or sponge combined with a neutral cleaning agents can be used (i.e. vinegar) or tile and floor (TFC) care products.
  • No ordinary household cleaners should be used which include acidic or alkaline cleaners, bleach, abrasives or any products containing ammonia as these will possibly degrade the grout and may result in stains.
  • Use walk-on mats at the entrances to floored areas to prevent the amount of dirt being brought onto the surface.
  • Do not use steel wool, scouring powders or pads, or other abrasives.
  • It is recommended to use furniture and table leg covers to protect your floor from scratching.
  • If tiles need to be replaced, remember that the batch and shade will be different to your original order and the tile will not match exactly. It is advisable to always order extra tiles to keep for this purpose.
  • For heavy cleaning speak to one our sales representatives who will assist you.

Natural Stone

  • Sand, grit, and dirt can damage natural stone because they are abrasive.
  • If the stone is textured, use a vacuum without the beater bar because it may scratch the flooring.
  • A broom and wet mop will suffice.
  • Use walk-off and walk-on carpets at exterior entrances.
  • When mopping, use soap and not detergents. Rinse well to prevent streaking.
  • Do not use products with lemon juice, vinegar or other acids on marble, limestone, or travertine.
  • Any abrasive cleaners or ammonia-based cleaners must be avoided.
  • Any scouring powders or grout cleaners (not designed for natural stone) may ruin the finish on the flooring.
  • Speak to our sales representatives who will provide you with the correct cleaning products.


  • Dirt and dust are abrasive and can damage the surface of the flooring.
  • Regular sweeping and vacuuming will help prevent any damage. Do not use the vacuum cleaner with the beater bar because it may scratch the surface.
  • Damp mopping is also advisable. Be careful however, because laminate flooring can expand when it is doused in excessive water. The floor should be dried after mopping with a cloth.
  • Do not slide furniture over laminate flooring.
  • Use only soap-based detergents.
  • Do not use abrasive cleaners, steel wool or scouring powders, or pads.
  • Do not flood your floor with water and/or cleaning product.


  • Sweep or vacuum the floor frequently to remove dust, sand, and stones. Do not use the beater bar attachment with the vacuum.
  • Using a mop with warm water will help remove stubborn dirt.
  • Cleaning products should only be used if water does not clean the surface.
  • Do not use detergents, abrasive cleaners, or “mop and shine” products.
  • You can use a 50/50 mixture of hot water and vinegar to mop the floor. Make sure you rinse the floor thoroughly after cleaning.
  • To remove wax build up from your floor you can use isopropyl alcohol and water. Mix one part alcohol to three parts hot water and scrub the floor well.
  • Scuffmarks and scrapes can be removed with a clean, white cloth damped in a small amount of lighter fluid or paint thinner. Make sure you rinse the floor well with hot water afterwards.